• In stock orders ship within 24 hours.
• Weekend orders will be processed the next business day.
• If a part is not in stock and must be ordered from the manufacturer, it usually takes 2-3 days to arrive to us and will be promptly shipped to you. Most of the orders are shipped complete within 2-3 business days. A few of the parts ordered from the manufacturer may take up to 5-6 business days to arrive and will shipped to you immediately.
• Depending upon location, ground shipments usually take 2-7 days.
• Your order may be shipped per Expedited shipping for an additional cost.
• Oversized shipments will be additional; you will be contacted prior to shipping for approval.
• We cannot guarantee transit times for ground and oversize orders.
• Shipping Carrier substitutions may be made at our determination in an attempt to reduce shipping cost to the customer.
• We do not ship internationally.
• In the unlikely event that a part has been placed on backorder or discontinued, we will do our best to try and find one for you as quickly as possible.
• We do not ship COD orders.
• International orders are non-returnable
• Shipping charges will not be refunded on returned parts, as the shipping is a service rendered and cannot be refunded.

Damage/Loss Claims

• The customer will need to and is responsible for contacting DirectChevyParts.com in order to initiate a damage or loss claim. If damaged, please submit an email to [email protected] explaining the damage along with photos of the product received and the packaging. Please inspect freight shipments for damage prior to signing for them. If damage is found please be sure it is noted on the bill of lading prior to accepting the package. Failure to note damage on freight shipments may result in a denial of the damage claim. When the claim is confirmed, we can order and send a replacement for the damaged merchandise. If you are present when the damaged package arrived please sign for the package and in the same screen write DMG which will indicated it was damaged upon arrival. Damaged parts must be reported to us within 10 days of receipt.
• Losses must be reported no longer than 15 days past the estimated time of shipment delivery by the carrier. You are emailed the day the shipment is sent with the tracking number and invoice. If the shipment does not arrive near the estimated time of shipping delivery please contact us within 15 days of this estimated time. Estimated times are provided by the shipping carrier. We do not guarantee estimated delivery times as this is a service solely provided by the shipping carrier.

• Please contact us to arrange for any returns.
• A copy of the invoice will need to be included with the return.
• Please read all return guidelines before submitting your return.
• Please include the VIN# with your order. By providing the VIN#, we are able to verify the fitment of the parts ordered to the vehicle. The online catalog provided is not the official General Motors catalog and with your VIN# we can verify the parts ordered against catalog inaccuracies. Parts ordered without the VIN# for verification will be charged a 35% restocking fee upon return.
• All Special Order items are subject to a 35% restocking fee.
• Any returns received at our facility after 90 days from receipt will be charged a 35% restocking fee.
• Shipping charges will not be refunded on returned parts, as the shipping is a service rendered and cannot be refunded.
• Refused freight will have the shipping charges deducted from your refunded amount.
• If there is an error on our part (example: part pulled wrong, etc.), then we first apologize for the inconvenience and will gladly issue a full refund or correct the mistake. Our customer service team must be notified of any discrepancies in the order within 10 days of receipt at [email protected].

Return Requirements

• Returned parts must have been originally purchased from DirectChevyParts.com.
• Please include a copy of the invoice with your return.
• We cannot accept returns on used, installed, painted, tried, or disassembled parts.
• HAZMAT parts are not returnable.
• Electrical parts are not returnable.
• International orders are non-returnable.
• Returned items cannot have missing parts, hardware, or instructions.
• Parts must be resalable and in the Original packaging with all GM labels intact. PLEASE DO NOT WRITE ON, REMOVE, OR COVER ANY GM LABELS. DO NOT WRITE ON THE BOX.
• Failure to meet the above guidelines will result in a return refusal. Any refused parts will either be disposed of or sent back to the customer at their expense.

Return Procedure

• To begin a return, please contact us by emailing us at [email protected]
• Unless a DirectChevyParts.com representative provides a return label, then the cost of the return shipping is at the customer's expense.
• Be sure to retain the return tracking information.
• DirectChevyParts.com is not responsible for damaged or lost items during the return shipment.

Damaged or Lost Products

• Damaged parts must be reported to us within 10 days of receipt.
• If you are present when the damaged package arrived please sign for the package and in the same screen write DMG which will indicate it was damaged upon arrival.
• If you receive a damaged product, please submit an email to [email protected] explaining the damage along with photos of the damaged product and the packaging.
• Please inspect freight shipments for damage prior to signing for them. If damage is found please be sure it is noted on the bill of lading prior to accepting the package. Failure to note damage on freight shipments may result in a denial of the damage claim.
• Once the claim is confirmed, we can order and send a replacement for the damaged merchandise or issue a refund for the product.
• Losses must be reported no longer than 15 days past the estimated time of shipment delivery by the carrier. You are emailed the day the shipment is sent with the tracking number and invoice. If the shipment does not arrive near the estimated time of shipping delivery please contact us within 15 days of this estimated time. Estimated times are provided by the shipping carrier. We do not guarantee estimated delivery times as this is a service solely provided by the shipping carrier.

Labor

• Labor costs incurred by you or your installer for any product purchased from DirectChevyParts.com will not be refunded.

Cancellation Policy

• Special order parts (parts not stocked at our facility) may be canceled up until 1:00 pm EST on the day of your order, after 1:00 pm EST the order has been processed with General Motors and cannot be stopped.
• Parts stocked at our facility may be canceled up until the time of shipment and no longer in our possession.
• If the canceled part was special ordered from General Motors, then it will be subject to a 35% restocking fee.